Privacy Policy

Last Updated: 11th October 2025

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Physique Pharma (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website and services, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We collect personal information necessary to provide you with our products, services, and support. The types of information we may collect include:

• Personal Identification Information: Name, email address, phone number, date of birth, and postal/billing/shipping addresses.

• Payment Information: Credit or debit card details, payment history, and transaction data (processed securely through our payment gateways).

• Account Information: Username, password, and preferences.

• Technical Data: IP address, device details, browser type, operating system, referring websites, and analytics data (via cookies or similar technologies).

• Communications: Records of correspondence via email, chat, or contact forms.

You may choose to withhold certain details; however, this may limit your access to specific services or functionalities (e.g., order processing).

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2. How We Collect Information

We collect information in several ways, including:

• When you visit our website or make a purchase

• When you register for an account or newsletter

• When you contact us for support or product inquiries

• Through cookies, analytics tools (e.g. Google Analytics), and similar technologies

• From third-party service providers who assist with transactions, logistics, or marketing

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3. How We Use Your Information

We use your information for purposes such as:

• Processing and fulfilling orders

• Managing your account and providing customer service

• Sending order updates, confirmations, and delivery notifications

• Providing marketing communications (only if you have opted in)

• Improving our products, services, and website experience

• Maintaining security and preventing fraud

• Complying with legal obligations or law enforcement requests

We do not sell or rent your personal data to third parties.

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4. Disclosure of Personal Information

We may share your personal information with:

• Service Providers and Business Partners: Payment processors, couriers, IT and website support providers, email platforms, and analytics services.

• Legal or Regulatory Authorities: When required to comply with law, regulation, court order, or government request.

• Business Transfers: In the event of a merger, acquisition, or business sale.

• With Your Consent: If you have agreed to specific sharing for promotions or collaborations.

All third-party partners are contractually bound to handle your data in compliance with applicable privacy laws.

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5. Cookies and Analytics

Our website uses cookies and similar technologies to enhance your experience and improve our services. Cookies help us:

• Remember your preferences and login information

• Analyze traffic and website performance

• Personalize product recommendations and ads

You can disable cookies in your browser settings; however, this may affect certain site functionalities.

We may use third-party analytics and advertising tools such as Google Analytics and Meta (Facebook) Pixel. These tools collect aggregated, anonymized data to help us understand website activity and improve marketing performance.

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6. Data Security

We implement reasonable physical, electronic, and administrative safeguards to protect your information from unauthorized access, loss, misuse, or alteration.

While we take all reasonable precautions, no online transmission or storage system is 100% secure. You acknowledge and accept this inherent risk when using our website and services.

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7. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfil the purposes for which it was collected

• Comply with legal, accounting, and regulatory obligations

• Resolve disputes and enforce agreements

When your data is no longer required, it is securely deleted or anonymized.

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8. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your personal information, where legally permissible

• Withdraw consent for marketing communications

• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached

To exercise these rights, please contact us using the details below.

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9. Marketing Communications

If you subscribe to our mailing list, we may send you product updates, promotional offers, or educational content.
You may opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

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10. Third-Party Links

Our website may contain links to third-party sites not operated by us. We are not responsible for the content or privacy practices of those sites. We encourage you to read their privacy policies before providing any personal data.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the “Last Updated” date revised accordingly.
Your continued use of our website after any changes constitutes your acceptance of the revised policy.

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12. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us at:

Physique Pharma
Email: physiquepharma@outlook.com
Website: www.physiquepharma.com.au
 

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

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